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Effective Tuesday, 04/12/2017, the HD On Demand folder will be removed from the On Demand menu on non-XFINITY X1 TV boxes. This update will help streamline the customer experience and decrease the overall number of low-usage On Demand folders.
Please note that no HD content is being removed from XFINITY On Demand, and it can still be found in other related folders, such as Networks and Shows.
Here are some frequently asked questions:
Why was the HD On Demand folder removed?
As we continue to optimize our On-Screen Guide and On Demand menus, we have decided to discontinue the HD On Demand folder in favor of other, more popular folders that host the same content, such as Networks and Shows.
Did I lose any HD content because of this change?
While our On Demand content offerings are continually being reviewed and updated, there were no changes to your HD content as a result of the HD On Demand folder being removed.
YUCK! I often used it when looking through movies on Starz, as they are all just jumbled together. Without the HD filter, it now means I have to slog through twice as many listings. I've also seen this with some networks that don't always separate SD and HD episodes or movies into separate categories.
Technically, nothing should be missing. You just have to slog through more menus to get to it. Most TV networks have separate "Title" and "Title HD" folders. The movie channels just list the movie twice.
Maybe technically, but not in real life for me. Let's say we want to watch The Amazing Race. Under TV Shows, Shows A-C, then The Amazing Race, there is a listing of four SD programs. No page 2. No HD. Same with Designated Survivor, although today, there appeared a dedicated link to the program on the main page with both HD and SD.
I have thought that the menus should be "smarter," and a setup option could let you choose:
-> Show me everything
-> Show me only HD
-> Show me only SD
-> Show me only the highest resolution available for each episode.
That would cut down navigation steps for a lot of people, but still allow checking the "other resolution" for availability by temporarily changing your setup choice.
Also, since you say you want to "help streamline the customer experience," I think most everybody would save a step if you'd put "By Network" as the first thing to appear when "TV Shows" is selected, rather than "XFINITY Top 20". I think most people know what they want to get to most of the time, rather than browse other people's choices! (I also think it would be better to have "TV Shows" be at the top when On Demand is selected in the first place, rather than all those pay things you want to sell us. It's kind of annoying to have to press 4 keys just to get to "TV Shows" all the time.)
I was also baffled by the removal of HD programming links in the menu. What's worse is I only watch HBO OD. Hit Channel 549 to get the HD content and not bother with anything else. Now that HD link is gone from that also. I have to go all the way through the Xfinity OD menus. What took me a few remote button pushes to watch Silicon Valley new takes dozens.