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HBO Go Access Denied

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New Poster

HBO Go Access Denied

I have tried to get this issue resolved four times today. EACH TIME a representative told me something completely different which leads me to believe they have no idea what the problem is.

I signed up for Internet Plus service. It is advertised as providing HBO and HBO Go service with the package:

When I signed up for the service I confirmed with the representative selling me the service that I would be able to use the HBO Go apps on my tablet, phone, laptop, and Apple TV. I made sure to ask the question over to confirm that YES i would be able to use HBO Go on all these devices.


Low and behold when I get my service I am unable to access HBO Go. Anytime I login it forwards me to Comcast's site instead:


This is not GOOD NEWS as the above screenshots claim. None of these options allow me to actually use the HBO Go app. This is not what I was told. I am unable to use the HBO Go app on my Apple TV or any other device because I can not login to HBO Go without being forwarded to Comcast's site.


I have been told the following things during this process:


    • I would be able to use HBO Go on all my devices
    • I can not use HBO Go without a cable box and subscription to cable TV
    • I can not use HBO Go on more than one device
    • I can not use HBO Go at all and must use the Xfinity App
    • I should contact Apple about the problem
    • I should contact Motorola about the problem


These are rediculous pass the buck anwsers and are trying my patience.


I would like someone who knows what they are talking about to please give me a straight answer. Any anwsers that results in no access to HBO Go as was advertised means I will be canceling this service immediately as I only signed up for it because of the HBO Go offer.

New Poster

Re: HBO Go Access Denied

They need to rebuild your permissions - it took me all day to fix this verify issue.
New Poster

Re: HBO Go Access Denied

I have the same problem and everytime I call, they tell me something else.


New Poster

Re: HBO Go Access Denied

I have been having the same problem and have called multiple times.  I am so tired of wasting my time.  Has anyone been able to get this problem resolved?