Community Forum

HBO Go Access Denied

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

HBO Go Access Denied

I have tried to get this issue resolved four times today. EACH TIME a representative told me something completely different which leads me to believe they have no idea what the problem is.


I signed up for Internet Plus service. It is advertised as providing HBO and HBO Go service with the package:

 

http://cl.ly/image/1b0i3H1O1I3F

When I signed up for the service I confirmed with the representative selling me the service that I would be able to use the HBO Go apps on my tablet, phone, laptop, and Apple TV. I made sure to ask the question over to confirm that YES i would be able to use HBO Go on all these devices.

 

Low and behold when I get my service I am unable to access HBO Go. Anytime I login it forwards me to Comcast's site instead:

 

http://cl.ly/image/0a3l2N3Z1c39

http://cl.ly/image/3e2e1y262b0L

 

This is not GOOD NEWS as the above screenshots claim. None of these options allow me to actually use the HBO Go app. This is not what I was told. I am unable to use the HBO Go app on my Apple TV or any other device because I can not login to HBO Go without being forwarded to Comcast's site.

 

I have been told the following things during this process:

 

    • I would be able to use HBO Go on all my devices
    • I can not use HBO Go without a cable box and subscription to cable TV
    • I can not use HBO Go on more than one device
    • I can not use HBO Go at all and must use the Xfinity App
    • I should contact Apple about the problem
    • I should contact Motorola about the problem

 

These are rediculous pass the buck anwsers and are trying my patience.

 

I would like someone who knows what they are talking about to please give me a straight answer. Any anwsers that results in no access to HBO Go as was advertised means I will be canceling this service immediately as I only signed up for it because of the HBO Go offer.

New Poster

Re: HBO Go Access Denied

They need to rebuild your permissions - it took me all day to fix this verify issue.
New Poster

Re: HBO Go Access Denied

I have the same problem and everytime I call, they tell me something else.

 

New Poster

Re: HBO Go Access Denied

I have been having the same problem and have called multiple times.  I am so tired of wasting my time.  Has anyone been able to get this problem resolved?