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Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

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New Poster

Re: Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

To chime in, we've been watching Game of Thrones in HD on demand, but for specific episodes, what's available varies between X1 boxes in the same house:

 

  • s02e10: SD free on all boxes, HD available for purchase @ $3.99 on all boxes
  • s03e05: SD free on all boxes, HD available for purchase @ $3.99 on all boxes
  • s05e01: HD free on main box, HD available for purchase @ $3.99 on satellite boxes
  • s05e08: SD free on all boxes, HD available for purchase @ $3.99 on all boxes
  • s05e10: HD free on main box, HD available for purchase @ $3.99 on satellite boxes
  • s06e03: HD free on main box, SD free on satellite boxes, HD available for purchase @ $3.99 on satellite boxes

This is ridiculous. It is very clearly NOT an issue with "what HBO has given us," which is the default excuse. And it is NOT what I'm paying Comcast a very large monthly fee for. It feels like Comcast is trying to game me into paying for HD content I've already paid for. Fortunately I can jump to the Xbox to watch the affected episodes in HD, but I SHOULD NOT HAVE TO.

 

Official Employee

Re: Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

Hello all, I show that all S3 Ep6 has been added to your on demand menu in HD and SD. We are still working with HBO to have Ep5 in SD/HD as well. 

I am an Official Comcast Employee.
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Official Employee

Re: Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

vashon200 wrote: I do know they were there previously (before xmas timeframe).  Bummer comcast can't handle this on their own for us.

 

We have informed our on demand team of this issue and hope to have it resolved with "HBO" soon.

 

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New Poster

Re: Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

I do know they were there previously (before xmas timeframe).  Bummer comcast can't handle this on their own for us.

Official Employee

Re: Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

Hello all, I do see that "Game of Thrones" S3 Ep5 and Ep6 only have the SD version available at this time. All "GOT" content is uploaded by HBO not Comcast, if you would like to see these episodes posted in HD please reach out to the network and request that the add it to your on demand menu.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

Same here- If you go to the non HD version it's there.

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New Poster

Game of Thrones Season 3 Ep 5 and 6 missing (HD, non X1)

Game of Thrones Season 3 Ep 5 and 6 missing  (HD, non X1).   How does this happen and when will it be fixed!  

1/5/2018 2:02 pt