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Favorite Channels have disappeared

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Frequent Visitor

Favorite Channels have disappeared

Logged on to the online show listings todfay, clicked on Favorites and I'm told that I don't have any favorite channels set up:

 

Favorites.JPG

 

The Android app on my phone still knows that I have Favorites set up, but the web site seems to have totally forgotten.

 

Is this a temporary glitch, or yet another Comcast "improvement"?

Problem Solver

Re: Favorite Channels have disappeared

Hello!

 

It's perhaps a bit confusing, but Favorite Channels are different from Favorites. When you click on Favorites, you're looking at the movies, tv shows, and sports teams that you've favorited (to add favorites, search for any title, tap on the result, and then tap Add to Favorites from the entity screen). Favorite Channels are now their very own grid—you can find them under Live TV > Favorite Channels.

 

Menu:

LiveTV_FavoriteChannels_Menu.png

 

Favorite Channels listings:

FavoriteChannels_Listings.png

 

Favorites (favorite movies, tv shows, and sports teams):

FavoriteEntities.png

 

Hope that helps!

 

LHC




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Frequent Visitor

Re: Favorite Channels have disappeared

You're correct.  

 

I'm constantly getting those confused ever since "Favorites" was pulled off of the Filters list (with no warning).

Problem Solver

Re: Favorite Channels have disappeared

Yes, sorry—the release notes mentioned:

The Live section offers quick access to your favorite channels as well as all the channels available out of home.

 

We should have worded it differently to make it clear that the filter is no longer necessary because the listings are pre-filtered for you. (That's actually my fault. Thanks for the feedback.)

 

LHC




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
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