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Error message on Xfinity Share app on iphone

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New Poster

Error message on Xfinity Share app on iphone

Have Triple Play (TV with DVR, Internet & home phone) but the message kept showing I need to have triple play service to access share app on iPhone. On the phone with multiple agents this morning with no help. Anyone has way to fix this? The whole purpose of getting triple play is to be able to access this app but feel like it's a waste of money now.
Official Employee

Re: Error message on Xfinity Share app on iphone

It looks like you just had it installed yesterday so it might take a little bit to get in the system.

 

Sidenote, you should get a tech out, all of your equipment,  X1 boxes and modem are way out specand could lead to performance issues

New Poster

Re: Error message on Xfinity Share app on iphone

Hi,

Thanks