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Error code CL-14

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New Poster

Re: Error code CL-14

I was told we needed to upgrade our boxes to X1. Haven't been able to do that yet because of work hours. Will update after boxes are changed out.
Official Employee

Re: Error code CL-14

Hi mrikena, I have responded to your private message.

 

Thank you

 

Gold Problem Solver

Re: Error code CL-14

 

mriekena,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Regular Visitor

Error code CL-14

I have seen many references to this problem throughout the forum many of which are marked as solved, but not a single one that shows how it was solved..... I have spent hours on the phone with tech support, un-plugging and plugging in, tightening cables, and so on, with no solution. Would really be awesome if someone who has solved this mystery could chime in with how to fix this.  Currently using Tivo boxes (5 of them to be exact) and all have this problem. VOD worked fine until I switched packages last month, but I'm being told that's not the problem either. Any help would be great!