Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
When I attempt to add a channel to may service via the Xfinity website, I get an error that says “Hi, it looks like you’re a Netflix customer. Please call us at 1-800-XFINITY and we can help.” I’ve tried to work with customer service but they seemed to have no clue why this was happening. Anybody have any ideas why this is happening?
There has been a known issue with adding services to your account online. Until we are able to get this resolved, I can help you get this taken care of. I just received your private message and will be replying shortly so I can assist you.
Two things. You know that this is a known issue with "no ETA for when it will be fixed" but yet EVERY time someone calls in you make them go through an at least 30 minute process of deleting/reinstalling the mobile app, checking computer connections, having them log on from the computer, logging into Netflix, etc when you already know that every Comcast subscriber that has Netflix is having this issue? Just tell them that from the beginning and stop wasting everyone's time. Second thing, when will TruTV, WeTV, Investigation Discovery, etc be part of the bundle packages again? It is absolutely ridiculous that I have to unbundle my services and get everything a la carte just to get 6 channels. You should tell customers that from the beginning. And why can't those channels be included with the rest of the bundle? Just telling customers they aren't available is not acceptable. I pay way too much for my Comcast services to have to deal with not being able to manage my own account online and having to pay even more just to get the channels I want that are part of every other providers basic package.