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Error Code 1102

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New Poster

Error Code 1102

I continue to receive error code 1102 "Sorry, we've experienced some difficulty playing your video". What is the solution?
Silver Problem Solver

Re: Error Code 1102

unplug the box and then plug it back in.  If that does not work call comcast and have them send a signal to the box.

Problem Solver

Re: Error Code 1102

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Sorry for the inconvenience. Are you still experiencing this error message when you play movies Ondemand?




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Thanks
-Keisha-
New Poster

Re: Error Code 1102

I keep getting this error 1102 when trying to play video on demand on my pc.  What is the solution or troubleshoot?

Official Employee

Re: Error Code 1102


dom07 wrote:

I keep getting this error 1102 when trying to play video on demand on my pc.  What is the solution or troubleshoot?


Apologies for this issue.

 

  • Error: A 1102 is a state that occurs when a Playback session has timed out because of inactivity. 
    1. Try to restart/resume the video.
    2. See if using use 3 or fewer streams resolves.
    3. If still not resolved, please give us a call at 1-800-COMCAST so that we can work this issue.