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Error 564

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Error 564

Got this error when tried to stream TV show, then uninstalled/reinstalled ADOBE as instructed in Troubleshooting tips, then tried to stream TV show again and still get same error 564.  Any other suggestions???

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Official Employee

Re: Error 564


DJS25 wrote:

Got this error when tried to stream TV show, then uninstalled/reinstalled ADOBE as instructed in Troubleshooting tips, then tried to stream TV show again and still get same error 564.  Any other suggestions???


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Re: Error 564

My Device Information My Zip Code: 37067 My Cable Provider: Comcast Nashville Digital Use Dac: false My Conroller ID: 126 My Map ID: 116 My Persona ID: 7725 My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: true Facebook Queue Syncing: false Facebook Connect: false My public IP address: 68.156.159.10 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET4.0C; .NET4.0E; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.3) My system type: Desktop computer or other device My Silverlight version: Unknown My Flash version: 11.7.700.202 Javascript&colon; <script type="text/javascript">// document.write('enabled'); // </script> enabled Cookies: Enabled (1961 Bytes). Time Information My Clock Time: Mon May 20 11:30:57 CDT 2013 Server Clock Time: NaN
My Account Information In Home Authenticated: false Primary Account: false Provider Codes: s, cy, du, cd, cf, ar, dm, cg, cq, df, cu, ee, u, cz, br, eh, bt, bw, bh, bx, by, bu, dv, at, bs, ax, ct, cs, cv, db, dr, bm, bl, bp, cw, dy, bo, k, dg, dn, j, dt, bn, bi, bj, bq, ce, dx, aw, dc, dl, do, da, au, bv, ed, b, el, di, cx, dk, dj, dq, de, ds, h, ci, a, y, cp, cn, ea, cb, ch, e, eb, bz, co, eg, dp, dh, cc Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: false