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Error 556

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Error 556

I have posted before about this error. WHen trying to watch certain shows, ie "Melissa and Joey", "Rookie Blue", "Grey's Anatomy" etc., I get the error code 556. It says to try refreshing/reloading. When I do this I get the same message. Please help 

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Official Employee

Re: Error 556


KChamberlain09 wrote:

I have posted before about this error. WHen trying to watch certain shows, ie "Melissa and Joey", "Rookie Blue", "Grey's Anatomy" etc., I get the error code 556. It says to try refreshing/reloading. When I do this I get the same message. Please help 


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Regular Visitor

Re: Error 556

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 199.136.106.103 My operating system: Windows - undefined My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10329.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Thu Sep 06 2012 13:04:12 GMT-0400 (Eastern Daylight Time) Server Clock Time: Thu Sep 06 2012 13:04:12 GMT-0400 (Eastern Daylight Time)
My Account Information Primary Account: False Provider Codes: Internet Subscriber: False Cable TV Subscriber: False Voice Subscriber: False
Official Employee

Re: Error 556


KChamberlain09 wrote:
My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: Not Installed My public IP address: 199.136.106.103 My operating system: Windows - undefined My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 4.1.10329.0 My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Thu Sep 06 2012 13:04:12 GMT-0400 (Eastern Daylight Time) Server Clock Time: Thu Sep 06 2012 13:04:12 GMT-0400 (Eastern Daylight Time)
My Account Information Primary Account: False Provider Codes: Internet Subscriber: False Cable TV Subscriber: False Voice Subscriber: False

Try uninstalling your Flash Player and then download and install it again. Now try watching a video again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Frequent Visitor

Re: Error 556

I also am experiencing the Error 556 code on vidios I try to play from my xfinity home page.

My Device Information My Zip Code: 49095 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 158 My Map ID: 133 My Persona ID: 9238 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: True Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 68.40.134.95 My operating system: Windows - Undefined My web browser: Chrome 30 - Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/30.0.1599.101 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: Unknown My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (2159 Bytes). Time Information My Clock Time: Thu Oct 31 2013 13:02:56 GMT-0400 (Eastern Daylight Time) Server Clock Time: Thu Oct 31 2013 13:03:08 GMT-0400 (Eastern Daylight Time)
My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Gt, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Gf, Bu, By, Em, Ax, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, Ez, Dx, Gk, Fh, Fd, Do, Fy, Is, Au, Ew, B, Dj, De, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, Eb, Bz, Co, Gh, Jc, Gn, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, C, Br, Fe, N, Ex, Ga, Fw, Bh, Fz, Bx, Dw, Bb, Bc, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Bo, Dn, Ft, Bq, Aw, Dc, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dq, Fg, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True