Community Forum

Error 422

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Error 422

Getting error message 422- This video cannot be played - This video is currently unavailable.  Running Mac OS 10.6.8 on MacBook Pro.  Recently switched to Chrome,as could not get Safari to work with my current Comcast service at all.  Whenever I click on any cideo get above message.

New Poster

Re: Error 422

did you find a solution.

I have the same problem

10.7.5 firefox

chrome sits and spins saying its loading.

safari sits and spins saying its loading

New Poster

Re: Error 422

I found the solution.


There were several viruses/trojan/malware/adware things on my mac.


I downloaded Xfinitys free Norton internet security software.  Ran it and found 4 viruses.

Removed or quarantined them and all my browsers worked loading Xfinity TV Online.


Prior to that the screen would just saying "loading video" but never play them, or it would say, "cant play video error 422" or something like that.

Problem Solver

Re: Error 422

Glad to know that Norton resolved the problem for you.



Norton Support