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I'd like to know too but you are unlikely to get a reply - I have been unable to watch anything for weeks, everything just froze - then yesterday alleluia I could watch FX for 90 minutes - abit jerky and out of sync but at least a service - went back today to find error 4121 and an advertised program 'unavailable'.
looks like DirectTV will be getting me back soon.
Getting the Error in both Firefox and Internet Explorer. Was fine then gives error for movies, but will play clips and trailers. Comcast fix this now. Multiple people are posting the same error so you have a cluster of error 4121 reporting to investigate. If you don't fix this right away, I expect you to give me a credit on my account for lost of continuity and interrupting part of my service.
I am having this issue as well and its not only one show its almost all the shows. It seems only newer shows are working. Their servers probably crashed or something. I hope the issue is fixed soon. It seems it bugs out the stream count and resets your device if you try to watch one of the "corrupted" videos. Watch the newer stuff or watch netflix till they fix it it seems like a wide spread crash or bug.
I am getting this same error that customers above are posting. The error reads:
Sorry, Law & Order: Special Victims Unit S15|E13 "Betrayal's Climax" is currently unavailable.
I have also tried watching 4 ot 5 other shows and am getting the same message so I am assuming I cannot play any videos due to this error.
Video stopped working and now I'm getting this error. And if I refresh I get the message about maximum 3 videos streaming, but I'm only streaming one video. This is frustrating, fix it!
I too have been recieving this message all night. Eventually I recieive a message that also says something about reaching my streaming limit in my "household". Which is not true, because I only use this computer to do it on. Any insights ?
Went to Support Online Chat. They reset my channel line up. Can't watch ANYTHING for 1 hour!!!!!!! Like I'm going to wait an hour (til 2am) to restart Game of Thrones! NOT!!! Don't know if this will help but it's what I did. We'll see... Good luck everyone. Free hulu here I come
Same issue. I'm writing this post as proof of service problems, I'd advise anyone else who's reading this and getting this error message to do the same. Hopefully they'll have a fix soon... But if not, then this will serve as basis for crediting the account.
This is a Forum right??? And Forums are supposed to have Moderators? RIght???? And Moderators are supposed to be Corporate Representatives.... RIght?? And they're supposed to have answers to questions like this. Especially when the same thing happens to a dozen people. So where the <BLANK> Is the Moderator???????????????????
BTW I AM having the same problem . "Video cannot be viewed. Error 4121" K? And this showed up half-way through the movie. Coincidentally...... Just at the strike of midnight.
Did this problem just start? I watched several shows today and then it stopped about an hour or so ago and hasn't worked since. It told me to stop using it on multiple devices but my computer was the only one registered. They really need to figure this out. It's not right to be paying for the service but not have it work.
This is simply to provide additional evidence that my account suffered a disruption of service. As a driect result of this loss of service I have suffered the loss of my televison watching ability. This has caused me great mental anguish and disrupted my sleep pattern. As well as making me feel sad.
Desc: Online streaming isn't working. Error code 4121. Clearing cache, cookies, and restarting doesn't fix it.
ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR
Wow... When I posted my earlier concern about Error 4121 I was only the 12th subscriber to complain.
It's still happening and NOW I'm the 45th.... And there's been about a half a thousand viewers of these posts.
Does anybody up there in the COMCAST CLOUD have a CLUE as to what's going on????
Us poor paying subscribers would like a respnse.
IT WOULD BE APPRECIATED....... !!
Same problem: when trying to view old series get video can't be viewed error 4121, tried refresh then message about maximum 3 streams shut one down one device to view show. Only use 1 device. Worked ok last week. managed to get a new show to play tonite in between errors
I'm having same issue here. Error 4121.....their specialist wants modem model number etc to send signal....I'm not even home for that to matter....wants verification of account....i'm logged into your system! How much more verification do you need!?
Same problem: tried to play old series got can't be viewed error 4121, tried to refresh got message maximum 3 streams, shut down one device to view show> worked last week ok not my equipment.
I managed to get a new show to work in between errors. Also when I tried to post earlier, it crashed my IE11