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Error 4007 and 4013

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New Poster

Error 4007 and 4013

Appears on all attempts to view movie on mobile
Official Employee

Re: Error 4007 and 4013


Fbraun2003 wrote:
Appears on all attempts to view movie on mobile

We were having some video issues last night but not on the App. Please try watching videos now.

 

Also, make sure you have the most up to date version of the Xfinity TV App installed.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

Frequent Visitor

Re: Error 4007 and 4013

I keep getting these errors as well, but on the computer, not the mobile app. I went to the link you stated, and copied/pasted the info below:

 

My Device Information

My Zip Code:21716
My Cable Provider:Not Installed
Use Dac:False
My Conroller ID:113
My Map ID:41
My Persona ID:11888
My myDVR Manager Status:Activated
My Set Top Box Names:DVR 1
My Queue setup:False
Facebook Queue Syncing:True
Facebook Connect:True
My public IP address:68.33.214.164
My operating system:Windows - Undefined
My web browser:Chrome 27 - Mozilla/5.0 (Windows NT 6.1; WOW64)AppleWebKit/537.36 (KHTML, Like Gecko); Chrome/27.0.1453.116 Safari/537.36My system type:Desktop Computer Or Other DeviceMy Silverlight version:5.1.20125.0My Flash version:11.7.700Javascript:Enabled Cookies:Enabled (2754 Bytes).

Time Information

My Clock Time:Fri Jun 28 2013 15:30:36 GMT-0400 (Eastern Daylight Time)
Server Clock Time:Fri Jun 28 2013 15:30:07 GMT-0400 (Eastern Daylight Time)

My Account Information

In Home Authenticated:False
Primary Account:True
Provider Codes:S, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Bw, Gf, Bu, By, Em, Ax, Bs, At,Bl, Gd, Fo, Bp, Gw, Gr, Cw, K, Dg, J, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Is, Au, Ew, Ed, B,Go, Dj, De, H, Fa, Ci, A, Fx, Gq, Cp, Ge, Ea, Cb, Eb, Bz, Co, Gh, Ir, Gn, Gg, Gl, Dh, F, M, En, Gp, Cd, Cf, Id, Fb,Ar, Cg, Df, Cu, Ek, Cz, Ia, C, Br, Fe, Ex, Ga, Fw, Fz, Bx, Dw, Fn, Ff, Dv, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Gm,Er, Fv, Dy, Cj, Bo, Bq, Aw, Dc, Da, Im, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dk, Dq, Fg, Fp, Ds, Eo, Gx, D, Y, Es, Gj, Ev,Ht, Fj, Cn, Ch, Gb, Eg, Cc
Internet Subscriber:True
Cable TV Subscriber:True
Voice Subscriber:True

 Please help soon, so I can use what I'm paying for. Thanks!

New Poster

Re: Error 4007 and 4013

did you ever find a solution to this error?