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Error 11700 XfinityTV via Browser - ComcastElena??

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Error 11700 XfinityTV via Browser - ComcastElena??

After reading numerous forum posts I opened a CHAT per the recommendations and got nowhere, not even with a supervisor.  NONE of them know how to fix error 11700.  I asked them to unprovision/remove/delete all my web devices (as we are unable to do so ourselves only Comcast can) and they had no idea how to do it.  I sent ComcastElena a private message per recommendations of other forum users with the same issue hoping she can help out but so far haven't heard back.




I continue to get this error on ALL devices (web, browser, apps, etc) - they used to work fine but apparently I reached some unknown Comcast device limit:



Something's not right here


We are having trouble adding this device to your account.
Please call 1-800-XFINITY and mention error 11700.

(Error xacsa.provision.11700: Error)

Problem Solver

Re: Error 11700 XfinityTV via Browser - ComcastElena??

Try sending PMs to ComcastZach and ComcastPhill, and tell them you PMed ComcastElena but haven't heard back. It's ridiculous Comcast doesn't let users remove devices themselves, yet CSRs are clueless.

New Poster

Re: Error 11700 XfinityTV via Browser - ComcastElena??

We're getting the same error and have contacted CHAT support as well which was TOTALLY USELESS! Transferred twice to different departments and nobody knew how to fix the error.


Please HELP!