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This error occurs on both my Kindle Fire HDX and my Samsung 10.2.
After selecting a movie or show and pressing "play" shortly after the "preparing for playback" message appears I get the following error: error :: 106000.47 Something is wrong with the playlist for this video...Please try playing this video again later.
It has been occuring for several weeks. I have no problem trying to watch shows or movies from my laptop or directly from the TV.
The interesting thing is that I was able to take my tablet to a local coffee shop that has a comcast login, and it worked just fine; the problem only happens at home.
I tried logging out/logging back in, uninstalling and reinstalling the app, as well as rebooting the tablets. None of that helped.
After getting it to work at the coffee shop, I thought perhaps I was having a problem with my modem, so i logged in and rebooted my modem. That didn't help either.
I contacted technical support and they walked me through all the things I had already done and determined that they could not help. My call was escalated to the next level of tech support and they said they would call me. I can only hope that I get some kind of discount as the app is how I want to access the content and at this point I can access it from anyplace but at home.
I wanted to add:
I turned my Att phone into a hotspot and then connected my kindle HDX. I tried to start a program and it fired up no problem. No error message.
Why would it give an error at my home modem, but not a phone created hotspot? Is there some setting on my modem that is stopping the connection?
have ever got to the bottom of it?
I didn't realize I can get the application to work by conencting to a different network. I haven't tried that. That would make it really weird....