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Error 106000.43 when trying to load anything on Xfinity TV Go app

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Error 106000.43 when trying to load anything on Xfinity TV Go app

This error occurs on both my Kindle Fire HDX and my Samsung 10.2. 

 

After selecting a movie or show and pressing "play" shortly after the "preparing for playback" message appears I get the following error:  error :: 106000.47   Something is wrong with the playlist for this video...Please try playing this video again later. 

 

It has been occuring for several weeks. I have no problem trying to watch shows or movies from my laptop or directly from the TV.

The interesting thing is that I was able to take my tablet to a local coffee shop that has a comcast login, and it worked just fine; the problem only happens at home. 


I tried logging out/logging back in, uninstalling and reinstalling the app, as well as rebooting the tablets. None of that helped. 

 

After getting it to work at the coffee shop, I thought perhaps I was having a problem with my modem, so i logged in and rebooted my modem. That didn't help either.


I contacted technical support and they walked me through all the things I had already done and determined that they could not help. My call was escalated to the next level of tech support and they said they would call me. I can only hope that I get some kind of discount as the app is how I want to access the content and at this point I can access it from anyplace but at home. 

 

Really frustrating.

Frequent Visitor

Re: Error 106000.43 when trying to load anything on Xfinity TV Go app

I wanted to add:

 

I turned my Att phone into a hotspot and then connected my kindle HDX. I tried to start a program and it fired up no problem. No error message.

 

Why would it give an error at my home modem, but not a phone created hotspot? Is there some setting on my modem that is stopping the connection?

New Poster

Re: Error 106000.43 when trying to load anything on Xfinity TV Go app

Sarahvictory,

 

have ever got to the bottom of it?

I didn't realize I can get the application to work by conencting to a different network.  I haven't tried that.  That would make it really weird....