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Error 106000.35

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Error 106000.35

Anyone have an idea why I am receiving this code while accessing the app on my tablet.

questions I have answered via customer service on the phone.

Yes I am logged in.

Yes I am accessing channels I have purchased

yes I have uninstalled and renstalled the app

Yes I have tried different TV shows from different networks.

Same result

 

As I type comcast rep cannot find this error code

 

and FYI  800# has no real experience with the app.  It is not a choice when you dial.

 

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New Poster

Re: Error 106000.35

I get the same error code. folks at comcast have no clue on supporting x1 on tablets. I've been bounced from tech support to internet support to billing. hours wasted. I can get the "xfinity tv go" app to work somewhat but really want to use the "Xfinity tv" app. they are different and the xfinity tv app is the one that is supposed to allow you to actually "check out" shows to your device.

 

New Poster

Re: Error 106000.35

Right in the middle of viewing a video in the Xfinity tv go app, it stops and says 'video buffering' then a few seconds later a window pops up with this message:

"Error: : 106000.35. This video not playable in this device"

 

What? Just a few minutes before the video WAS playable on the device, now it's NOT? huh?

So...

1. I exited the app.

2. Closed everything.

3. Opened the android device 'Settings' icon

4. Clicked on  'Application manager'

5. Scrolled down and clicked the 'Xfinity TV Go' icon

6. Clicked 'Clear data' and 'Clear cache' (WARNING: this got rid of bookmarks and played info, too)

7. Restarted the tablet.

Somehow it 'fixed' this error and my device was allowed to play videos again.