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Digital dvr deleting dont have x1

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Digital dvr deleting dont have x1

My dvr keeps deleting all saved recorded programs
Official Employee

Re: Digital dvr deleting dont have x1

 

Hi esamueld, I ran some tests on your equipment and I show that your DVR and other cable equipment is having an issues with firmware at this time. To correct this issue I will need to send some signals to your equipment, please send me a private message with your full address and account number by clicking my name (ComcastAmir) and then clicking "private message me".