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DVR priority no update

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Frequent Visitor

DVR priority no update

DVR priority doesn't update.
I have repeatedly set the priority of series recording using the online DVR manager. The table updates in the session but when I browse away and return, the priorities are not updated. I am using Chrome.

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Official Employee

Re: DVR priority no update


westjlittle wrote:

DVR priority doesn't update.
I have repeatedly set the priority of series recording using the online DVR manager. The table updates in the session but when I browse away and return, the priorities are not updated. I am using Chrome.


Are you clicking the Update Priority button underneath the priority list on the right hand side?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Frequent Visitor

Re: DVR priority no update

yes

Frequent Visitor

Re: DVR priority no update

I just tried Internet Explorer with the same result. 

Official Employee

Re: DVR priority no update


westjlittle wrote:

I just tried Internet Explorer with the same result. 


I cannot duplicate this issue.

 

Try delting your cookies and cache and then please try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Frequent Visitor

Re: DVR priority no update

It had the same. I didn't think that it would work since the same thing happens with Chrome and IExplorer. That tells me that the problem is not browser related. It is the transmission of the data to my DVR or the DVR. I will try reseting the DVR. 

Frequent Visitor

Re: DVR priority no update

Reseting the DVR didn't work

Official Employee

Re: DVR priority no update


westjlittle wrote:

Reseting the DVR didn't work


Try clearing all of your priorities and then set them again. See if it saves now.

 

Starting the Series Priority from scratch may resolve this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Poster

Re: DVR priority no update

from the iPad TV remote app, you can't delete all the priorities.  I have found that I can't change the series recording priorities from my laptop (firefox), from my iPad, from my Android phone, and even the DVR box itself doesn't seem to work.   There is something seriously wrong.