Community Forum

DVR playback is worse on some stations

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Contributor

DVR playback is worse on some stations

When I have my dvr record the flash.  I see tiling on fast scenes or scenes with lots of color.  Tonights episode Flash Time was really bad near the end.

When I record the black list.  Sometimes the playback is stuttery.

But I record lots of other shows that have zero issues, no stutter, no tiling.  But its always these same shows. 

 

Expert

Re: DVR playback is worse on some stations


@Galvin wrote:

When I have my dvr record the flash.  I see tiling on fast scenes or scenes with lots of color.  Tonights episode Flash Time was really bad near the end.

When I record the black list.  Sometimes the playback is stuttery.

But I record lots of other shows that have zero issues, no stutter, no tiling.  But its always these same shows. 


call 800-Comcast and select TV an ask agent to do the Interactive Troubleshooting Guide (Einstein).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: DVR playback is worse on some stations

do a system refresh. 

i do it every other night because this service cannot be trusted to work correctly

xfinity button, settings, help, system refresh

 

hope this helps

Contributor

Re: DVR playback is worse on some stations

Thanks. All I had to do was say system refresh and it brought it up.  I'll try that over the next week see if it helps.

Voice thing is one of the best things they've done.

 

Contributor

Re: DVR playback is worse on some stations

It hasn't improved. I been holding off on swapping the box.  Because i'll lose my record list which is around 60+ shows. 

 

Official Employee

Re: DVR playback is worse on some stations

How is Live TV on those same channels?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: DVR playback is worse on some stations

One thing I noticed is that NBC recordings tend to have issues.  But CBS recordings never have issues.

The CW recordings always get blocks on fast moving scenes.  I only record the DC shows there.

 

The preimum networks, hbo, starz, shotime.  I almost never have issues recording shows on those.

 

I have no idea how a network can effect the recording, but it does.

Right now on live TV. DiscoveryHD is all pixilated, not watchable.  Fox News HD does this as well.  But then is fine for days at a time.

This stuff been going on for over a year.

 

Highlighted
Official Employee

Re: DVR playback is worse on some stations

Your recording whatever the channel is broadcasting/showing on the dvr. If a channel is pixelating, it will record that way. Channels come in on different frequencies, what affects may not affect others. Do you want assistance getting a tech out?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!