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DVR online replay

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New Poster

DVR online replay

Have trouble replaying recorded programs on the DVR while watching online from the website.  Images  jump every few seconds, sound is smooth.  Internet speed not a problem.  Will appreciate explanations and a solution, gotten worse lately.  Thanks!!

Problem Solver

Re: DVR online replay

Does is look like this? https://vid.me/x9r7

 

If so, this seems like it is happening to more people lately.

 

Send feedback either through the Xfinity TV app (Menu - Gear Icon (settings) - Help - Feedback) or through the XTV web portal (https://xtv.comcast.net/) (FEEDBACK link on lower left of page), and tell them about the stuttering and pixelation issue. Make sure you tell them what show(s) it was happening on.  Otherwise, I don't think the forums will get much attention.

 

The more people that complain through the app with negative feedback, maybe they will fix the problems.

New Poster

Re: DVR online replay

thanks!!

New Poster

Re: DVR online replay

My program would just skip ahead at random times. The show made no sense mid sentance going to parts later in the program