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Haven't had TV service since 6:30 pm. DVR isn't working. Help
Apologies for the issue and the experience that you described above. In reviewing your account, I can see some issues with the Cisco RNG 200 DVR listed on your account that need some attention.
Power Level (forward) -14 dBmV
Video Quality (forward) 32 dB
I have asked that someone on our Virginia team also review your account and contact you directly so that we can get this issue corrected. Thanks for your patience.
Thanks for contacting us via forums. I do apologize for the issues you are having with the DVR.
Let me know if you are still having issues and i will take a look into it.