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Thanks for contacting us via forums. I do apologize for the issues you are having with the DVR.
Let me know if you are still having issues and i will take a look into it.
Haven't had TV service since 6:30 pm. DVR isn't working. Help
Apologies for the issue and the experience that you described above. In reviewing your account, I can see some issues with the Cisco RNG 200 DVR listed on your account that need some attention.
Power Level (forward) -14 dBmV
Video Quality (forward) 32 dB
I have asked that someone on our Virginia team also review your account and contact you directly so that we can get this issue corrected. Thanks for your patience.