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DVR no longer records series recording

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New Poster

DVR no longer records series recording

I've had several series recordings set for years on my DVR and now one of them is no longer recording. The memory is 32% full and I've gone to series priority and favorites to remove and reset the series to no avail. The show comes on at 2 in the morning so I reset the time the box resets (it was at the default setting of between 2-4 in the morning but it has always recorded with the default time setting) and it still doesn't show up as being set for a series recording.
It is programmed for new and repeat episodes and set to stop recording 5 minutes after the scheduled time. I looked now and it did record last night but doesn't show up in my scheduled recordings and there are no red dots next to the show in the guide. It says the recording is set when I reprogram it though so I'm beyond confused.
Official Employee

Re: DVR no longer records series recording


@JenRN1 wrote:
I've had several series recordings set for years on my DVR and now one of them is no longer recording. The memory is 32% full and I've gone to series priority and favorites to remove and reset the series to no avail. The show comes on at 2 in the morning so I reset the time the box resets (it was at the default setting of between 2-4 in the morning but it has always recorded with the default time setting) and it still doesn't show up as being set for a series recording.
It is programmed for new and repeat episodes and set to stop recording 5 minutes after the scheduled time. I looked now and it did record last night but doesn't show up in my scheduled recordings and there are no red dots next to the show in the guide. It says the recording is set when I reprogram it though so I'm beyond confused.

What's the show?

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New Poster

Re: DVR no longer records series recording

Ren and Stimpy 😁
Official Employee

Re: DVR no longer records series recording

I tried to replicate it and it showed and scheduled to record just fine. It shows the next 2 weeks at 2 and 230am (Central for me) on Teen Nick
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New Poster

Re: DVR no longer records series recording

It didn't record this morning and doesn't have the 3 red dots in the guide. ☹
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New Poster

Re: DVR no longer records series recording

🙁
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Official Employee

Re: DVR no longer records series recording

Try resetting your dvr. It recorded fine for me this morning
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: DVR no longer records series recording

I refreshed and restarted the dvr to no avail. The recordings don't show up under scheduled recordings, it didn't record last night, and there are no red dots next to the show in the guide. I've removed and added it several times and nothing is working.
Thank you for all of your help. I quit.
New Poster

Re: DVR no longer records series recording

Mine chooses some shows not to record. They are marked with red dots and as scheduled to record but they don't. It is usually Man with a Plan but sometimes Bull and others that are my favorites. It is very irritating. I can't find much on xfinity site about recording on a DVR. Just things about streaming which irks me. I pay a lot for a DVR!  Very frustrating.