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Create-XRE-06034

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Create-XRE-06034

I have rerecorded programs that will not delete. The young & the Restless all episodes, suits 2 episodes, Doubt 2 episodes, My cat from He!!, & Nashville.
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Re: Create-XRE-06034

https://www.xfinity.com/support/articles/x1-delete-a-recording

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Valued Contributor

Re: Create-XRE-06034


@medic476 wrote:
I have rerecorded programs that will not delete. The young & the Restless all episodes, suits 2 episodes, Doubt 2 episodes, My cat from He!!, & Nashville.

There are a few things you can try:

1. try rebooting the boxes

2. perform system refresh

3. Sync DVR

4. try deleting the recordings from the cloud(I once deleted a recording from the cloud & it also deleted from the box)

5. If steps 1-4 fail, open a  support ticket for the engineers to examine because it can also be a backend issue which they need to fix.

6. If step 5 fails, swap the box. Possible equipment failure.