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I didn't think this would be such a hard quest when I contacted Tech Support. I was wrong.
My TV Listing Guide for "The People's Court" shows every episode of S21 as REPEAT. Today's episode, S21/Ep105 is a First Run (New) Episode. The Program Guide has it, and every episode of S21 showing as "Repeat". If I didn't go to the PC website, I would have not known when the new season had officially started, back on 9/4/17. The DVR is set to record "New Episodes", and since the listings show them all as repeats, they are not being recorded. The "reason" Comcast gives for the $15 DVR charge every month is because the convenience of the program guide to work with the DVR. In this case, it is not.
All I wanted to know or do was to contact the division responsible for the Guide's content. The support person is "escalating so my DVR will work again. Please be advised, if the DVR is defective, you will lose all currently recorded programs...." haha sigh
My head hurts when I deal with support at Comcast.
Solved! Go to Solution.