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Commercials much louder than programs since new X1?

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Commercials much louder than programs since new X1?

I've had comcast for years and recently had the new X1 cable box installed. Love the new features.....BUT the commercials on several channels are now sooooo much louder than the programs (FX channel for example). This wasn't an issue with the old cable box but it literally wakes up the entire household now if I'm not quick on the mute button. Is there some type of setting in the new X1 for this?

Gold Problem Solver

Re: Commercials much louder than programs since new X1?

Commercials being louder is normal. Not sure why you didn't notice it before.

Make sure your X1 box is set to stereo audio.

X1 boxes do change the volume a little bit when the program jumps back and forth between surround audio and stereo audio. If you leave the X1 box in stereo you may not notice the volume jump.
Gold Problem Solver

Re: Commercials much louder than programs since new X1?


comtntrout wrote: ... the commercials on several channels are now sooooo much louder than the programs ...

Please see https://www.fcc.gov/consumers/guides/loud-commercials-tv