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Comcast Please Help - I cannot get Freeform channel

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Official Employee

Re: Comcast Please Help - I cannot get Freeform channel

Hi klnygaard,

 

I can check to see if those channels are available to you. Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.

New Poster

Re: Comcast Please Help - I cannot get Freeform channel

I cannot get free form or TBS and it will not allow me to add them online-they are not showing as options-but  it is asking for a subscription for both-please advise

Official Employee

Re: Comcast Please Help - I cannot get Freeform channel

Hi pgbennett, I apologize for your experiences but I can review host/card information and make sure everything matches on my side.  I will send you a private message to further assist.

 

Thank you

Frequent Visitor

Re: Comcast Please Help - I cannot get Freeform channel

I have heard nothing back. How long will it take? The problem still exists.

 

Gold Problem Solver

Re: Comcast Please Help - I cannot get Freeform channel

 

pgbennett,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Frequent Visitor

Comcast Please Help - I cannot get Freeform channel

I am using MythTV with Ceton and Cable Card for all of my viewing.

 

The channel Freeform is part of my Expanded Basic lineup. It is showing as "Copy Control Information: "One Copy" (0x02)". This applies to channels 784 (Freeform HD) and 42 (Freeform). I cannot watch it using MythTV.

 

Please can you change these channels to "Copy Control Information: "Copy Free" (00)". This is the way all other channels of Expanded Basic are set up and this is the only way I can watch with MythTV and Cable Card.

 

This was set correctly last year when Freeform was called ABC Family Channel. Why was it changed?

 

Thanks