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Cloud service in Dekalb, Illinois?

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Cloud service in Dekalb, Illinois?

I have Triple Play with X1 DVR, and have tried the Xfinity TV app on Android but do not see any DVR recordings there.  Under SAVED I only see For You, and it allows onDemand viewing.  Is there Cloud Service in Dekalb, IL?  What do I need to do to activate it on my system?

Diamond Problem Solver

Re: Cloud service in Dekalb, Illinois?

Yes, cloud is available in all of northern IL.  Call Comcast support to check the account codes are proper to enable x1 cloud.

 

1-800-266-2278

Problem Solver

Re: Cloud service in Dekalb, Illinois?

Hello RussDekalb,

 

I have added the Cloud DVR code to your account. You should receive an on-screen prompt to accept the cloud technology Terms and Conditions.Once the terms are accepted , the Cloud feature will be activated.