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Cinemax where are you?

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Cinemax where are you?

I just purchased Cinemax on line and was billed from Xfinity so I know I got it.  However I don't have an icon to click on from my Xfinitystream.  Nor can I get any of the shows on demand.  It shows the line up in the live t.v. but nothing from on demand comes up, just says "oops, that is not available". So how do I access Cinemax, I've tried 3 agents and no help.  I can get it the "long way" by going to my browser, type in Cinemax which takes me to MAXGo then since I'm auto signed in, I can click around to find the series I want to watch.  But that is not normal. They said try another browser and I did but it's the same thing.  The icon should appear in my premium channels line up but it doesn't nor by alphabetical orde.

I'm being billed as I write so would be nice to find it on my stream page or any page as far as that goes!