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Honeybee4
New Poster
‎05-24-2018 02:39 PM

Channel packages

Last week, we were offered to purchase a new channel package that would cost less money and double the speed of our internet. We were told the channels were the same as what we have and wouldn't lose any. NOT TRUE! We lost channels and now our internet is twice as slow. We were told we had a 30 day satisfaction guarantee. I found out that is only for NEW customers. Now I can't get my old package back and my internet is terrible. I have been a customer with Comcast for 25-30 years and can't get any help at all. Very upset!

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ComcastChe
Official Employee
‎05-29-2018 07:33 PM

Re: Channel packages

Hi @Honeybee4, 

 

Sorry for the experience you've had. I'd like to review your account to see how I can help make this right. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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