Community Forum

Cannot delete recording

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Silver Problem Solver

Re: Cannot delete recording


Leatherbikerg wrote:
I have had X1 active for 5 days and already have a recording stuck in the DVR which will not delete. I had this issue frequently previously. Sometimes the system reset in the early morning helped but oXther times not.

What device are you using to do the delete? X1 STB, website, app?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Expert

Re: Cannot delete recording


Leatherbikerg wrote:
I have had X1 active for 5 days and already have a recording stuck in the DVR which will not delete. I had this issue frequently previously. Sometimes the system reset in the early morning helped but other times not.

using the voice remote say "device settings' and then page down to bottom and select sync DVR. after it is done the recordings list should be accurate.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Cannot delete recording

I have had X1 active for 5 days and already have a recording stuck in the DVR which will not delete. I had this issue frequently previously. Sometimes the system reset in the early morning helped but other times not.