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Can't get DVR Folders

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Frequent Visitor

Can't get DVR Folders

Hi, I'm new to Comcast and really struggling with my RNG200 DVR as it is not quite as nice as I'm used to.  One thing I can't figure out at all is how to turn on folders for my recordings so I don't have to scroll through I gigantic list of things with similar titles.  Is this possible, or does this DVR really not support this basic feature in 2014?

 

 

Official Employee

Re: Can't get DVR Folders


@Franklin7777 wrote:

Hi, I'm new to Comcast and really struggling with my RNG200 DVR as it is not quite as nice as I'm used to.  One thing I can't figure out at all is how to turn on folders for my recordings so I don't have to scroll through I gigantic list of things with similar titles.  Is this possible, or does this DVR really not support this basic feature in 2014?

 

 


Apologies - the DVR Folder feature is not yet available on our Cisco and Scientific-Atlanta branded DVRs that we use in your area of VA. This feature is on our roadmap.

 

You may want to check out our X1 Platform. Details here:    http://www.comcast.com/x1


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Frequent Visitor

Re: Can't get DVR Folders

Yeah, the X1 platform that costs more...  I came from Dish Network, which I can't get in my apartment here.  Their DVRs are light years better than this thing I got from Comcast.

Silver Problem Solver

Re: Can't get DVR Folders

X1 only costs $2 more in my area, really not that much than a regular DVR.
New Poster

Re: Can't get DVR Folders

I'm wondering if the problem identified above (DVR folders not available in certain regions) has been fixed since the last post.  I currently live in Northern Virginia, having recently switched cable providers, and like the previous customer commented, this was a basic feature with my last provider.  

 

Also, my previous provider allowed me to sort DVR recordings by the air date (handy when trying to sort through multiple reruns of the same show, airing recently).  Is that option available with Xfinity?

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Official Employee

Re: Can't get DVR Folders


@DVReine wrote:

I'm wondering if the problem identified above (DVR folders not available in certain regions) has been fixed since the last post.  I currently live in Northern Virginia, having recently switched cable providers, and like the previous customer commented, this was a basic feature with my last provider.  

 

Also, my previous provider allowed me to sort DVR recordings by the air date (handy when trying to sort through multiple reruns of the same show, airing recently).  Is that option available with Xfinity?


Apologies - the DVR Folder feature is not yet available on our Cisco and Scientific-Atlanta branded DVRs that we use in your area of VA. This feature is on our roadmap.

You may want to check out our X1 Platform. Details here: http://www.comcast.com/x1

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!