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Can't download more movies

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New Poster

Can't download more movies

I've been using Xfinity player for a long time now and loved it.  Lately it's telling me I've hit my limit of 10 downloaded videos long before I've actually downloaded that many.  For instance, I can only have 3 videos downloaded at a time right now, but it's telling me it can't download more because I hit the limit of 10.

 

What's up with that?  How do I fix that?

New Poster

Re: Can't download more movies

Did you ever get a fix for this?  I'm having the same issues and can't find out how to download more.