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Cablecard/HDHomerun missing channels and all channels marked as DRM

Regular Visitor

Cablecard/HDHomerun missing channels and all channels marked as DRM

Cablecard/HDHomerun-  I have a subscription but I can not view any chanel that is either AVC and/or DRM.  ComcastKenF could I request some help please.


Accepted Solutions
Official Employee

Re: Cablecard/HDHomerun missing channels and all channels marked as DRM

 

Pearlmando, thanks for reaching out here. Let's take a look at those cable card problems. I've gotten your message. We'll continue there. 

 


All Replies
Official Employee

Re: Cablecard/HDHomerun missing channels and all channels marked as DRM

 

Pearlmando, thanks for reaching out here. Let's take a look at those cable card problems. I've gotten your message. We'll continue there. 

 

Official Employee

Re: Cablecard/HDHomerun missing channels and all channels marked as DRM

Thanks for your private messages, Pearlmando. I've sent a host validation, service refresh and a initialize signal to your cable card. Let me know if you see a change. 

 

 

Frequent Visitor

Re: Cablecard/HDHomerun missing channels and all channels marked as DRM

I am having the same issue - All channels show as DRM.

 

I have private messaged you - Please help !

Official Employee

Re: Cablecard/HDHomerun missing channels and all channels marked as DRM


gorgas99 wrote:

I am having the same issue - All channels show as DRM.

 

I have private messaged you - Please help !


Apologies for the delay in responding. In reviewing your account, it looks like this was resolved by one of our chat agents earlier today. Please let me know if that is not the case or if you still need assistance. . Thanks for your patience.