Community Forum

CableCard working but no premium channels Tivo error V58

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

CableCard working but no premium channels Tivo error V58

Hi I wonder if someone could please help me with an issue that I am having pairing a cablecard to my Tivo. The card is an old one (apparently 2015) I am receiving all channels all channels apart from the premiums and am getting error V58. I have spent time on the phone with level 2 support and they say just get a new card. Should I do that or keep trying ?

 
Thanks in advance
 

 

Official Employee

Re: CableCard working but no premium channels Tivo error V58

Hi JISystems, I have responded to your private message.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: CableCard working but no premium channels Tivo error V58

Hi, I just wanted to follow up to say I received a call back from a very helpful tech and they were able to fix the problem.

 
Official Employee

Re: CableCard working but no premium channels Tivo error V58

Thank you for the update, glad they were able to get this resolved for you. Please reach out if you have any questions/concerns in the future.

 

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!