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CableCARD Validation showing None in HDHomeRun PRIME

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Re: CableCARD Validation showing None in HDHomeRun PRIME

Official Employee
Moved:

Re: CableCARD Validation showing None in HDHomeRun PRIME

Official Employee

Re: CableCARD Validation showing None in HDHomeRun PRIME

Hi toynbee, I'd like to look into that cable card issue. Can you confirm the name of the box/serial number that the cable card is in via private message (Click ComcastKenF and then click Private Message Me)? 

Regular Visitor

CableCARD Validation showing None in HDHomeRun PRIME

From perusing the forum, this appears to be a common issue. The CableCard in my HDHomeRun prime is showing "none" next to "Card Validation". As a result, I can't see any premium channels that I'm subscribed to for more than 3 seconds before it freezes.

 

I've tried calling the CableCard hotline but they just transferred me back into the queue once I explained the issue.

 

Can someone from Comcast help me get the card validation fixed? Thanks!