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Cable box set on infinite update loop

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Official Employee

Re: Cable box set on infinite update loop

You’ll have to swap it out, generally the X1 boxes don’t come out of a stuck update message
New Poster

Cable box set on infinite update loop

This just started yesterday but the box has been on an infinite update loop, 3 calls to comcast support has yet to figure this out. We just swapped boxes a week ago when we downgraded and everything was fine till yesterday. Is there anyway to solve this with a box swap. All cables have been checked and the modem is running great, internet runs perfect from the same coaxial coming in. Set top is XG2v2-P.