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Cable Box not working

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Cable Box not working

My DVR cable box comes on fine but nothing is happening. My TV screen is black. It's not the TV because my apple tv and dvd player play fine. I have a basic box in my bedroom and that's working fine. I left yesterday and it was working but I came home tonight and no cable. No storms either. Any suggestions? 

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Re: Cable Box not working


@tchavezjones wrote:

My DVR cable box comes on fine but nothing is happening. My TV screen is black. It's not the TV because my apple tv and dvd player play fine. I have a basic box in my bedroom and that's working fine. I left yesterday and it was working but I came home tonight and no cable. No storms either. Any suggestions? 


Apologies for the issue that you described above. I have opened a ticket on your account for this issue with our Alabama team so that this can get resolved.

 

How is your Motorola DCX 3400 DVR connected to your TV set (via HDMI, component cables, composite cables or RF)?  Thanks for any additional information you are able to provide.  

 

Also, have you already tried to reboot the DVR (unplug and then replug the AC power from the DVR)?  


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Re: Cable Box not working

It's working! Thank you for your time. 

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