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Hello, I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?
Hello shaunsindelman, I checked into a sooner appointment for you and I show that the appointment scheduled currently is the soonest that we can have a technician out to your home to resolve this issue.
Well then what can be done about getting a tech out here SOONER than Wednesday morning to check my local signal? My cable is pretty much useless if I have to keep restarting the box manually every time it freaks out.
I swapped my main DVR box out for a replacement box a few days ago since the original box was acting up (basically the behavior described in my subject line).
Well the problem is *still* occurring and despite a call to tech support and an "escalation", it hasn't been fixed. I have a tech scheduled to come to my home on Wednesday but Comcast called me earlier today claiming they've resolved the problem and wanted to cancel the service appointment. I told them I would cancel tomorrow as long as I see no further issues for the rest of today and first part of tomorrow.
And the problem continues. Can anyone here help me out remotely because I am getting real tired of pulling the power cord out to cycle my box every time it gets stuck in boot mode?
Info for problematic box
Serial Number: PAD200548708