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Both Fox channels FBN and FNC are freezing periodically the past two days.

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Both Fox channels FBN and FNC are freezing periodically the past two days.

Over the past two days on Xfinity both Fox channels are freezing periodically. Why is this occurring all of a sudden?

 

Official Employee

Re: Both Fox channels FBN and FNC are freezing periodically the past two days.


@jankulpa wrote:

Over the past two days on Xfinity both Fox channels are freezing periodically. Why is this occurring all of a sudden?

 


Apologies for the issue that you described above. To be clear, signal levels know no politics.

 

Pixelation, freezing and audio-video dropout issues are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes in temperatures can also aggravate the issue.

 

Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue.

 

I have asked a colleague to review your account so that we can start the troubleshooting process and get this resolved.


A technician visit may be required so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home.

 

Thanks for your patience.

 


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Official Employee

Re: Both Fox channels FBN and FNC are freezing periodically the past two days.

 

jankulpa, let's get to the bottom of those channel issues. I've checked out your signals and everything looks good. I can send a signal to your box to address those individual channels to see if you see any improvement. Let me know when is a good time. 

 

 


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New Poster

Re: Both Fox channels FBN and FNC are freezing periodically the past two days.

Thank you to both xfinity employees. The problem was resolved. No more freezing but will keep my fingers crossed that it won't happen again 🤞