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Black screen of death in Syfy OnDemand programs

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Black screen of death in Syfy OnDemand programs

So the issue we keep having, is when watching Syfy on Demand. Could be happening in other OnDemands, but I don’t tend to watch them as much. At some point in the program, it freezes and goes to a black screen. Try to wait it out, fast forward and it says, “this program doesn’t support fast forwarding”.
Restarting the program, fast forward doesn’t work, and of course, it never fails that it happens in the second half of the show. So I watch the episode again. And in the exact spot. To the second. Same thing happens again. Needless to say, I still haven’t seen the last 15 minutes of a few episodes of Magicians.
It’s happened on multiple boxes. And I am tired of that being their answer for everything “new set top box”.