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Audio Sync Problems

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New Poster

Audio Sync Problems

I've had Comcast Triple Play for years, last year I opted to upgrade to the X1 with DVR option for my HD TVs. Everything was fine until about a month ago when I started noticing the audio/video sync was off. Tried using the TV's options to no avail, tried rebooting boxes, router, had a "bullet" sent... still out of sync. Even tried swapping out one of the HD boxes... NADA.  Not happening on Netflix or Amazon streams... it's strictly on my cable channels. Reading all the horror stories here with no definitive fix.

 

One other problem, a real puzzler... every morning we'll be watching the news at breakfast around 7:30 to 8:00 and the show dissapears and the screen goes black, with a line on the bottom like it was a DVR recording, maybe a pause... with a mark at the time and yes, the time is noted, never quite the same, but in the same general time period. Within 10 seconds the live broadcast reappears and continues. Anyone ever see this? This is on a 1 year old Samsung UHD set. We have a bigger Samsung in the family room that's maybe 10 months old, it never seems to happen on that set.

Official Employee

Re: Audio Sync Problems

 

Hello BlueBeast, I can assist you with getting your audio synced with your video and we can also look into your news channel going black as well. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.

New Poster

Re: Audio Sync Problems

Were you able to fix the audio sync problems for this person? if so please let me know how you did it. I have a LG 4K OLED tv with the sound going to my LG soundbar via HDMI ARC, and the audio is clearly off from my Xfinity box. I just upgraded to a 4K box from Xfinity and still having the same issues. if you could help me out with this that would be great!

Expert

Re: Audio Sync Problems


@Nate3323 wrote:

Were you able to fix the audio sync problems for this person? if so please let me know how you did it. I have a LG 4K OLED tv with the sound going to my LG soundbar via HDMI ARC, and the audio is clearly off from my Xfinity box. I just upgraded to a 4K box from Xfinity and still having the same issues. if you could help me out with this that would be great!


To perform normal lip-sync use your TV's remote and menu to locate the lip sync audio adjustment. processing of audio sync is a normal adjustment of the TV.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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