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Announcement and feedback thread : TV Go is now part of Xfinity TV Online portal

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Regular Visitor

Re: Bring back the prior watch-online website layout!

Yes, Bring it back NOW

New Poster

Re: online tv guide for xfinity

Agreed!  I do not want to see every channel, just the ones I normally watch. 

Regular Visitor

Re: New WEBSITE

Absolutly TERRIBLE! I want the old one back. Why can't I filter "My Favorites" This is useless. Time to check out other options.

John

New Poster

Re: Where is my WatchList?

I didn't d/l the new xfinity--my power went out.  When the TV came back on, I'm stuck with the new piece of garbage referred to as 'channel listings'.  Give us the old one back--you know, we the people who pay for all of you

New Poster

Re: Where is my WatchList?

Apparently they just changed that today (the watchlist link worked yesterday).  I think our watchlists are now officially gone.   I am not happy about it.  

And their support team has yet to reply to any of my emails over the past few months regarding this issue. 

Yet another example of big corporation giving you less of what you want while claiming the opposite. 

New Poster

Re: TV guide

Totally agree, the new listing is horrible! I just want to see my favorites.  

New Poster

TV Format

They really twisted in a conical manner ( comcast will not let me use the other word) the pooch with the new TV listing format. Thought when they changed the e mail format was bad, this is equally as bad. For a large company, Comcast is evidently run by idiots.

New Poster

Re: TV guide

All that time spent choosing favourite channels, enjoying my ability to surf easily and today my power goes out....when power comes back on, the old check listings format is gone and replaced with a 2 hour window of every fricking channel in the universe!  Why don't you ask customers, who pay tons for your lack-lustre service on a monthly basis, what they would like before you do something sure to p'o' everyone off...???

New Poster

New WEBSITE

The new website is TERRIBLE. Listings are hard to find. No reviews. The old website allowed me to filter everything on one screen. You broke something that did not need to be fixed.  

New Poster

TV guide

This "new" guide is worthless!!!! I want the old one back!!!

Contributor

Re: What happened to "My Channels" and "My Favorites"?

I'm in the same boat, every time they IMPROVE something it just gets WORSE, and they never give

you the option of keeping what you already HAVE!  

THEY COMPLETELY REMOVED MY FAVORITES, AND THERE DOESN'T EVEN SEEM TO BE

AN OPTION TO PUT THEM BACK ON THIS NEW "IMPROVED" PAGE.

Contributor

WHAT HAPPENED TO THE CHANNEL GUIDE & WHY THE CHANGE, AND THE " FAVORITES" CHOICE IS GONE!!

what happened to the channel guide..now it's a black screen and all my favorites are simply GONE

all I have is a black channel guide instead of my black and white one with all my favorites. NOW EVERY DA*N 

CHANNEL AVAILABLE IS LISTED AND IT WOULD TAKE LONGER TO FIND SOMETHING IN THAT DARN LIST

THAN IT TAKES  FOR THE SHOW TO RUN.....??

Bronze Problem Solver

Re: Where is my WatchList?


RobertWy wrote:

Watchlist? List of shows?  Is this the website you are referring to?  I haven't seen a watch list there.

 

https://tv.xfinity.com/foryou

 

This URL has a watchlist.

 

http://xfinitytv.comcast.net/mytv/list#filter=all

 

Notice it says Xfinity TV Go.


Sorry, but both of those links bring me to the same place, the "For You", it includes a "Recently Watched" section, but the old "Watch List" is still missing

Highlighted
Contributor

Re: Live streaming, On Demand and DVR access via https://tv.xfinity.com/

@ m.venaniz   Thanks for the link. When i called to ask support about this it was like the page never exisited. Comcast does need to fix this but I'm afraid THEY DON"T GET IT. At least with the link I know the page I have been using for years was real and did work. I thought I had missed something on the new page but now that others have chimed in I can see I was correct in noting this loss.

 

For me with my poor eye sight this maybe a deal breaker. I want my comcast but if I can't tell what is on so I can't really use the service, Was this their intent???

Frequent Visitor

What happened to "My Channels" and "My Favorites"?

What happened to "My Channels" and "My Favorites"?

 

I don't want to wade through 500 channels to find just the channels I am paying for. And I would like to avoid even having to wade through all the channels I am paying for just to view the listings of the channels I actually watch.

 

So far I can't locate those filters on your new and "improved" TV listings page.

Bronze Problem Solver

Re: Live streaming, On Demand and DVR access via https://tv.xfinity.com/


ComcastTeds wrote:

OG_PVP wrote:

Now show me how to change a channel with that. Thanks


Can I change channels on my TV from the XFINITY TV app or online portal?
Please use the XFINITY TV Remote app, which is available in the App Store or Google Play, to quickly and easily find and tune your TV to the shows you love.


There is no app available for a PC with windows 10

New Poster

Watchlist

I searched for an answer, but didn't find anything either relevant or helpful.  On the xfinity.com website, I used to have my watchlist set up.  For awhile now (maybe a month?), when I would access it, I would get this pop-up telling me a new and improved version was coming.  Apparently, it's here now.  And now I can't find the "Watchlist".  And the answer of clicking the menu selection twice and then finding Internet TV or Interactive TV or whatever is not at all helpful.  There's no clicking menu twice (or once if you count the three dashed lines as the "menu" option.  If that is what you all are talking about, my choices are: My Xfinity, TV, Home, Email, Voice, More, Shop/Upgrade, My Account, Support, and Comcast Business.

 

Thank you.

Regular Visitor

Re: New TV listing page forced on customers

Comcast thinks little of their customers opinions! I hate the new guide! I liked the setup of the old guide and used it every day. What was the point in changing it? It's sad that customers aren't given a choice.

New Poster

Re: FIX the TV Guide on tv.xfinity.com (Need Favorites, etc)

Same here! this new format is the pits!

 

New Poster

Re: New TV listing page forced on customers

Not happy with forced new listings.

 

A two-hour window is worthless. The site doesn't allow settings to customize format into a six-hour schedule so one can view the whole evening's offerings. 

 

The "Favorites" feature is gone. I now have to wade through hundreds of channels of little or no interest in.

 

PLEASE PUT IT BACK!

New Poster

Re: FIX the TV Guide on tv.xfinity.com (Need Favorites, etc)

I am glad it's not just me.  I am disabled and controling my tv via my computer was easier for me.  I drop the remote often, and i am unable to pick it up.  please fix this.

Frequent Visitor

What happened to "My Channels" and "My Favorites"?

What happened to "My Channels" and "My Favorites"?

 

I don't want to wade through 500 channels to find just the channels I am paying for. And I would like to avoid even having to wade through all the channels I am paying for just to view the listings of the channels I actually watch.

 

So far I can't locate those filters on your new and "improved" TV listings page.

New Poster

Re: Where is my WatchList?

I, too, am extremely dissatisfied with the lack of features in the new xfinity experience.

The two hour display of TV listing, inability to set favorite channels, and the absence of

a watchlist are most dissapointing to me. What else has been removed?

 
Regular Visitor

Re: FIX the TV Guide on tv.xfinity.com (Need Favorites, etc)

Comcast

Don't TRY to fix what isn't broken.  Return the TV guide to the way it was.  Return our ability to set up favorites, to see 4 or 5 hours at a time and all of the other things that forum members have said or suggested.

 

Your "fixes" are going to drive away your customer base.

 

New Poster

Re: New TV listing page forced on customers

I am glad it's not just me.  I am disabled and controling my tv via my computer was easier for me.  I drop the remote and i am unable to pick it up.  please fix this.

Bronze Problem Solver

Re: Live streaming, On Demand and DVR access via https://tv.xfinity.com/


ComcastZach wrote:

Hello All -- Today TV Go App and tvgo.xfinity.com  were sunset. We are now using Xfinity TV App and tv.xfinity.com for streaming content. Please try these routes for streaming. 


Yes you did, but you removed all of the features that were used while watching through a cable box.Poor decision to toss out a lot of features that were very useful. The new listings page and dvr manager is useless for watching through the cable box.

 

For a better description of mmissing feature, see http://forums.xfinity.com/t5/Xfinity-TV-Website/New-TV-listing-page-forced-on-customers/td-p/2804593

Contributor

Re: New TV listing page forced on customers

Comcast. The new TV listings are not an improvement. I can't select and show on the computer and change the TV. This is terrible.

Problem Solver

Re: Old Version of xfinity tv and watchlist

Try Zap2It. It allows up to 6 hours, and you can set favorites.

 


mrshvd3 wrote:

Besides posting on here, I noticed and clicked on that Feedback button and let them know what I think of their "brilliant" new layout.  Things is, I don't have a DVR and I don't stream TV shows on my computer.  I just want the plain and simple channel grid with my favorite channels listed so I can see what's on tonight, tomorrow and in days ahead. 

 

I've gone onto TVGuide's listing page, signed on and set up Favorite Channels there.  Not quite as convenient, as it only goes in maximum 3-hour segments.  But at least I can work with it.  It's close to what I used to be able to USE on here.


with the new version.

 

 

Contributor

Re: Live streaming, On Demand and DVR access via https://tv.xfinity.com/

No eligible boxes were found on the TV Remote app. It has been broken for a week or longer.

 

No DVR are present in the app. It worked fine for a day or two last week early some time. Since then it has been broken completely, not showing any DVR or favorites. 

 

I have reset the app. I have unplugged and rebooted the boxes also. 

Official Employee

Re: Live streaming, On Demand and DVR access via https://tv.xfinity.com/


OG_PVP wrote:

Now show me how to change a channel with that. Thanks


Can I change channels on my TV from the XFINITY TV app or online portal?
Please use the XFINITY TV Remote app, which is available in the App Store or Google Play, to quickly and easily find and tune your TV to the shows you love.

Bronze Problem Solver

Re: New TV listing page forced on customers


RasperHelpdesk wrote:

Agreed, I just don't have any faith in them to be able to fix it.


Comcast has the ability, they just need the incentive. Call in and click that feedback button.

 

They could have achieved all the remote viewing features of the new page by redesigning the old page and adding a "this device" option to the drop box that use to select which cable box was being controlled.

Contributor

Re: Old Version of xfinity tv and watchlist

The incompetent horse's rear who authorized this should be fired. Another instance where a supposed upgrade is actually a downgrade. BRING BACK FAVORITES!!!!

New Poster

Re: New TV listing page forced on customers

I, too, am extremely dissatisfied with the lack of features in the new xfinity experience.

The two hour display of TV listing, inability to set favorite channels, and the absence of

a watchlist are most dissapointing to me. What else has been removed?

Regular Contributor

Live streaming, On Demand and DVR access via https://tv.xfinity.com/


ComcastTeds wrote:

mrshvd3 wrote:

ComcastZach wrote:

Hello All -- Today TV Go App and tvgo.xfinity.com  were sunset. We are now using Xfinity TV App and tv.xfinity.com for streaming content. Please try these routes for streaming. 


I don't want to STREAM.  I just want the channel guide back, with my favorite channels, so I can see what is on today and what will be coming up on my TELEVISION.  I'm not watching TV shows on my computer.  Don't you have a guide for people who just want a GUIDE???


Yes, available here https://tv.xfinity.com/listings


No, it isn't.  Not even close.

Problem Solver

Live streaming, On Demand and DVR access via https://tv.xfinity.com/

Those TV listings are HORRIBLE. No way to set favorites, nor change the number of hours displayed. Not much of an improvement.

 


ComcastTeds wrote:

OG_PVP wrote:

We want our TV listings and the ability to change channels online or with the TV Remote App. 

 

The new website is a total abomination of what we are used too. 


TV Listings available here: https://tv.xfinity.com/listings

Problem Solver

Re: Xfinity tv Website not showing up

I was using the saved URL I had for Xfinity tv site then tried the xfinity.com site and use the link there but I noticed when I went on Chrome it worked.

 

It might have been a fire fox problem.

Contributor

Live streaming, On Demand and DVR access via https://tv.xfinity.com/

Now show me how to change a channel with that. Thanks

Official Employee

Re: COMCAST CANCELS LIVE STREAMING and all internet access to programming


OG_PVP wrote:

We want our TV listings and the ability to change channels online or with the TV Remote App. 

 

The new website is a total abomination of what we are used too. 


TV Listings available here: https://tv.xfinity.com/listings

Official Employee

Live streaming, On Demand and DVR access via https://tv.xfinity.com/


mrshvd3 wrote:

ComcastZach wrote:

Hello All -- Today TV Go App and tvgo.xfinity.com  were sunset. We are now using Xfinity TV App and tv.xfinity.com for streaming content. Please try these routes for streaming. 


I don't want to STREAM.  I just want the channel guide back, with my favorite channels, so I can see what is on today and what will be coming up on my TELEVISION.  I'm not watching TV shows on my computer.  Don't you have a guide for people who just want a GUIDE???


Yes, available here https://tv.xfinity.com/listings

Problem Solver

Live streaming, On Demand and DVR access via https://tv.xfinity.com/

Just use Zap2It if you just want TV listings. You can set favorites for your area. Better than Comcast's new site except it won't change the channel on your cable box.

 


mrshvd3 wrote:

ComcastZach wrote:

Hello All -- Today TV Go App and tvgo.xfinity.com  were sunset. We are now using Xfinity TV App and tv.xfinity.com for streaming content. Please try these routes for streaming. 


I don't want to STREAM.  I just want the channel guide back, with my favorite channels, so I can see what is on today and what will be coming up on my TELEVISION.  I'm not watching TV shows on my computer.  Don't you have a guide for people who just want a GUIDE???

Contributor

Re: New TV listing page forced on customers

Whoever thought of this abortion should be fired. I want the old page back with my favorites; I should not have to go through endless channel listings to find the channels I normally watch.

Contributor

Re: FIX the TV Guide on tv.xfinity.com (Need Favorites, etc)

I concur, this is worthless to look for new shows and doesn't even have favorites anymore!.

Regular Visitor

Re: TV Listing and DVR recording

Agreed.

 

PERFECT A TECHNOLOGY, THEN IMMEDIATELY ABANDON IT.

 

I am sick of it.

 

Put it back, or at least improve the new interface to be on par with the old.  Then roll it out.

 

-David Gari

 

P.S.  Thanks for the warning guys.

Frequent Visitor

Live streaming, On Demand and DVR access via https://tv.xfinity.com/

It will not let me stream outside my "home" network. So even though I spend the bulk of my time working outside (to pay the Comcast bill) I cannot watch anything outside my home. I used to catch up on programming on my lunch and breaks. Nice work! (Oh and I use a Windows laptop, not an Apple or Android device, so there is no "app".)

 

Regular Contributor

Re: Old Version of xfinity tv and watchlist


m.venanzi wrote:

JenKiefer13 wrote:

This morning I was able to access my watchlist and the old version of the xfinity tv website... 2 hours later, I've been upgraded to the "new experience" and cant access anything I had saved, all I can see is stuff my parents have saved to their DVR and stuff they watch. 

How do I fix this?????


Sorry to tell you, but there is no way for us, the customer, to fix this other than calling in and complaining or clicking on the Feedback button on the left side of the listings page. I called in and was told that Comcast removed the old page and replaced it with the new version.


Besides posting on here, I noticed and clicked on that Feedback button and let them know what I think of their "brilliant" new layout.  Things is, I don't have a DVR and I don't stream TV shows on my computer.  I just want the plain and simple channel grid with my favorite channels listed so I can see what's on tonight, tomorrow and in days ahead. 

 

I've gone onto TVGuide's listing page, signed on and set up Favorite Channels there.  Not quite as convenient, as it only goes in maximum 3-hour segments.  But at least I can work with it.  It's close to what I used to be able to USE on here.

Contributor

Re: Old Version of xfinity tv and watchlist

I do not understand how they can take away the abilities we had to use the online tv listings. Perhaps because they didn't know how to to fix it. 

 

I find it 100% ludicrous you took this away from us. I am sure I am not the only one here. 

Frequent Visitor

Re: Old Version of xfinity tv and watchlist

Unfortunately, all I have under "Saved" is "Purchases".

Contributor

Live streaming, On Demand and DVR access via https://tv.xfinity.com/

We want our TV listings and the ability to change channels online or with the TV Remote App. 

 

The new website is a total abomination of what we are used too. 

New Poster

Re: New TV listing page forced on customers

I have just spent over an hour on the phone with reps who claim to know nothing about this problem.  I was transferred four times.  Every explanation I gave to each rep (which, incidentally, was incredibly well explained above) was met with disbelief.  Along the way I also noticed that my monthly bill just rose by 25%.  What?  The last rep I spoke with told me to use the guide button on my remote, which is tantamount to a blind man describing an elephant.  (No offense intended either to blind men or elephants.)

 

New Poster

online tv guide for xfinity

Why did they have to change  the online tv guide for xfinity????? Now the background is black an it makes it hard to read. The channels are hard to read also, why cant they leave well enough alone?