Community Forum

Accessibility Assistance Information

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Re: Accessibility Assistance Information

would be nicer if it didn't take 5 days so far to fix my service

Accessibility Assistance Information

Although Comcast offers many products to assist those with disabilities, most of the products that we offer in regards to accessibility assistance are related to our television product. Feel free to post any question that you may have about accessibility assistance in this board, regardless of what product it is related to. 


Customers who rely on key services—including closed captioning and video description—now have direct access to a specially trained customer support team dedicated to resolving issues of importance to our customers with disabilities. Customers can reach the center between the hours of 8 AM and 12 AM (Eastern Time), seven days a week.



*Web Articles:     Accessibility features section

*Chat:     Accessibility: Chat Support



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!