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Access Signal Strength On RNG110?

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Frequent Visitor

Access Signal Strength On RNG110?

I'm trying to check the signal strength info on my RNG-110 cable box.  I found this thread, but it appears to be closed so I can't ask for help there:

How to access RNG-110 diagnostics menu

That thread also talks about an "XR2" remote, and I don't know what that is.  All I have is the older silver remote.

 

When I power off and immediately hit the Ok/Select button, nothing happens.  What am I missing?

 

 

Official Employee

Re: Access Signal Strength On RNG110?

You're doing it right, but unless you know what you are looking for, it's not very detailed.

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Frequent Visitor

Re: Access Signal Strength On RNG110?

Thanks for the reply, but my point is that nothing happens.  The screen is completely blank.

Official Employee

Re: Access Signal Strength On RNG110?

Sometimes I have to hit ok twice, but like I said you're doing it right, there's no other way to make it show up.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Access Signal Strength On RNG110?

Hi 09KR0058,

 

Were you able to see the levels after trying the steps provided above?  


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Frequent Visitor

Re: Access Signal Strength On RNG110?

I was finally able to see that page, but only after hooking up composite cables.  I only had an HDMI connect from the box to my Sony TV.

 

I hadn't noticed before, but when I tried to get to the signal strength page via the HDMI connection, down in the bottom right corner of my TV was a message that said "Invalid Format".  On a hunch, I connected the composite output of the cable box to a composite input on the TV.  That works fine.  Very strange that HDMI didn't work!