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ABC is gone

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ABC is gone

All the channels work except for ABC broadcast...

Official Employee

Re: ABC is gone


@Margaretcobb wrote:

All the channels work except for ABC broadcast...


Apologies for the issue that you described above. In reviewing your account I can see some significant signal level issues that need to be addressed. This is likely the root cause of why your local ABC station is not coming in.

 

Pixelation and audio-video dropout issues (loss of signal) are almost always related to local or individual signal or connection issues. The issue can occur on a single channel or multiple channels due to the frequency or frequency range that the channel is delivered on. Changes in temperatures can also aggravate the issue.

 

Check to be sure that all of your cable connections are snug.

 

Box swaps, box refreshes and multiple box refreshes may not resolve this issue if there is an underlying local signal issue. 

I went ahead and opened a ticket on your account so that we can start the troubleshooting process and get this resolved.

 

A technician visit may be required so that the signal levels can be reviewed and adjusted if necessary. There is no charge if the issue is determined to be with our equipment or originating outside your home.

 

Thanks for your patience.

 


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