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4K box sound issues

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New Poster

4K box sound issues

Just upgraded from the old X1 platform to the 4K version, now the volume lowers every few seconds, just gets quieter no distortion. Some channels are worse than others, TBS is really bad. This problem seems to be non existent when using the apps like YouTube or Netflix.
Silver Problem Solver

Re: 4K box sound issues

Try a System Refresh.

 

https://www.xfinity.com/support/articles/x1-system-refresh

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: 4K box sound issues

No, still happening