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30 second skip stopped working

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Re: 30 second skip stopped working


@kevin112 wrote:

Last night I restarted my DVR, and now the 30-second forward/15-second back on page up/down no longer work. It's now 5 minutes forward and back.

 

I've tried exit-exit-exit-0-0-3-0, it doesn't work.

 

I've tried factory resetting my remote and repairing it. That didn't work either.

 

My remote firmware is 1.6.1.4. Model is XR5 v4-R.


to fix the immediate problem do a power unplug reboot of the set top box. you might want to get a new xr11 remote if available or the xr15 (has not 15 second flashback button). the 'code' entry tells the set top box what to do it is not something that changes the action of your remote.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
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30 second skip stopped working

Last night I restarted my DVR, and now the 30-second forward/15-second back on page up/down no longer work. It's now 5 minutes forward and back.

 

I've tried exit-exit-exit-0-0-3-0, it doesn't work.

 

I've tried factory resetting my remote and repairing it. That didn't work either.

 

My remote firmware is 1.6.1.4. Model is XR5 v4-R.