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Yes it has a AMP
What kind? Just looking at your modem, which is out of spec, I'm thinking that your dvr is also too far out of spec to connect. Or the signal is right on the edge and fluctuating enough to connect only some of the time.
Being in an apartment, you'll probably have to get a tech out to get everything in spec
It was working fine till this am and then went down I have a tech appt for thursday am when I put the new box on sat it worked.
Thank you for your help
Does the amp have power?