i was going to watch the a-team season 2 episode 5 and 6 ,When You Comin' Back, Range Ride part 1 and 2 but when i went to watch part one it was part two and when i went to part two it was also part two
not sure if its the app or the network did something weird
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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee
Hi mitchell710 -- I checked on these assets to see if I could duplicate this error. Our App, Internet web portal, and TV On Demand are playing these assets correctly. It appears this issue has been corrected. Are still seeing part 1 playing as part 2? I'm wanting to confirm this issue has been cleared on your end as well.
Are you seeing this on the App, web portal, and/or TV On Demand?
Please start with uninstalling/reinstalling the app.
I'll need to open a support ticket for you. I'll need to know the following pieces of information:
Connected to wifi or mobile network
Device type (phone, tablet, both)
Thanks for the info. Since you're using wifi with your home network the next step is to do an account refresh and reset your modem. Since that will take your service offline for a bit, I'll need to know when a good time would be to do that reset.
I've completed the modem reset. Can you see if this is still downloading the same episode? I have opened a support ticket just in case.
Glad to hear this was able to resolve your issue. Enjoy your services. ~DB