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wrong-double a-team episode

Frequent Visitor

wrong-double a-team episode

i was going to watch the a-team season 2 episode 5 and 6 ,When You Comin' Back, Range Ride part 1 and 2 but when i went to watch part one it was part two and when i went to part two it was also part two

 

not sure if its the app or the network did something weird

Expert

Re: wrong-double a-team episode

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Admin1

Re: wrong-double a-team episode

Hi mitchell710 -- I checked on these assets to see if I could duplicate this error. Our App, Internet web portal, and TV On Demand are playing these assets correctly. It appears this issue has been corrected. Are still seeing part 1 playing as part 2? I'm wanting to confirm this issue has been cleared on your end as well. 

Frequent Visitor

Re: wrong-double a-team episode

no, It's still happening for me

Admin1

Re: wrong-double a-team episode

Are you seeing this on the App, web portal, and/or TV On Demand? 

Frequent Visitor

Re: wrong-double a-team episode

through the app (xfinity streaming)

Admin1

Re: wrong-double a-team episode

Please start with uninstalling/reinstalling the app. 

Frequent Visitor

Re: wrong-double a-team episode

okay, done (still there)

Admin1

Re: wrong-double a-team episode

I'll need to open a support ticket for you. I'll need to know the following pieces of information:

 

Connected to wifi or mobile network

Device type (phone, tablet, both)

Device make

Device model

Frequent Visitor

Re: wrong-double a-team episode

wifi

tablet

Samsung

galaxy tab 3 (7.0)

Admin1

Re: wrong-double a-team episode

Thanks for the info. Since you're using wifi with your home network the next step is to do an account refresh and reset your modem. Since that will take your service offline for a bit, I'll need to know when a good time would be to do that reset. 

Frequent Visitor

Re: wrong-double a-team episode

oh just about any point between 1-5pm pst would work

Admin1

Re: wrong-double a-team episode

I've completed the modem reset. Can you see if this is still downloading the same episode? I have opened a support ticket just in case. 

Frequent Visitor

Re: wrong-double a-team episode

it works now,thank you

Official Employee

Re: wrong-double a-team episode

Glad to hear this was able to resolve your issue. Enjoy your services. ~DB