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search function on xfinity stream not working

New Poster

search function on xfinity stream not working

the search function on xfinity stream on my roku is not working.  any idea how to fix?

Expert

Re: search function on xfinity stream not working


@robdcrosby22 wrote:

the search function on xfinity stream on my roku is not working.  any idea how to fix?


on the roku menu for 'magnifying glass' when you hit that button do you get the search screen with the letters and numbers to select? if so, try w and a and see if it finds walking dead.



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New Poster

Re: search function on xfinity stream not working

I have the magnifying glass and can type "wa" to search but it says "No search results.  Try modifying your entry."

New Poster

Re: search function on xfinity stream not working

Browse doesn't work either.  If I choose browse A-Z it says "Adjust filters to see more titles."  I am currently filtering by HD, but I removed that filter and I still received the same response.  I also rebooted my modem.

Expert

Re: search function on xfinity stream not working


@robdcrosby22 wrote:

Browse doesn't work either.  If I choose browse A-Z it says "Adjust filters to see more titles."  I am currently filtering by HD, but I removed that filter and I still received the same response.  I also rebooted my modem.


enter the app. select the gear on-screen and sign out and back in. working now?



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New Poster

Re: search function on xfinity stream not working

Still not working.  Works on my computer, but not Roku.  I also uninstalled and re-installed.  That did not work either.

Expert

Re: search function on xfinity stream not working


@robdcrosby22 wrote:

Still not working.  Works on my computer, but not Roku.  I also uninstalled and re-installed.  That did not work either.


logout out the Xfinity app on roku. then go to home screen on roku and put highlight on the Xfinity stream app. press the * (star) button on roku remote and select remove channel. unplug roku from all power and from the TV for 30 seconds or more. plug back in, install app again and log in. working?



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New Poster

Re: search function on xfinity stream not working

still not working.  frustrating.

Expert

Re: search function on xfinity stream not working


@robdcrosby22 wrote:

still not working.  frustrating.


are you using the same userid/password to login to the roku that you are using to log into the streaming website?



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New Poster

Re: search function on xfinity stream not working

Sign in does not require a login id and password.  Instead, you are given an access code that needs to be entered into a computer.

Expert

Re: search function on xfinity stream not working

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Highlighted
Official Employee

Re: search function on xfinity stream not working

Hello robdcrosby22. I can assist with getting an Advanced Repair ticket opened for you to get the XFINITY Stream app on Roku search issue escalated to our repair team. To get started, please send me a private message and include your full name and phone number so I can assist. 


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